Desktop versions of Outlook continue to work. The connection goes fine via the web interface.

No changes were made on the mail servers. (IAsyncResult ar) +166Įverything worked until today. EndProcessRequest(IAsyncResult result) +1396 Information regarding the origin and location of the exception can be identified using the exception stack trace below. Please review the stack trace for more information about the error and where it originated in the code.Įxception Details: : DeviceIdMissingOrInvalid:''Īn unhandled exception was generated during the execution of the current web request. Server Error in '/Microsoft-Server-ActiveSync' Application.ĭescription: An unhandled exception occurred during the execution of the current web request. Check your email settings.Īttempt to connect at leads to an error: The connection time to your mail server has expired. When trying to set up an account on the mobile version of Outlook, an error occurs: Judging by the results of the EAS Performance Analyzer, EAS is working for the users account. The user account in office 365 has some sort of problem that is preventing EAS from connecting the mobile app (Symantec Touchdown) to the users online mailbox.

Make sure the user has inherited permission granted to domainExchange Servers to allow List, Create child, Delete child of object type “msExchangeActiveSyncDevices” and doesn’t have any deny permissions that block such operations.Suddenly there was a problem with the ActiveSync connection. The problem is with Office 365s Exchange ActiveSync (EAS). Additional information: Access is denied.Īctive directory response: 00000005: SecErr: DSID-031521D0, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0″. Whenever the user tried to create the ActiveSync profile the following error was logged on the Exchange Servers in the application log:Įxchange ActiveSync doesn’t have sufficient permissions to create the “CN=Username,OU=Users,DC=domain,DC=Com” container under Active Directory user “Active Directory operation failed on. We had an issue recently with an Exchange 2010 environment where a user couldn’t sync mail to their mobile devices via ActiveSync, whenever they tried to create an ActiveSync profile on the mobile device it just failed.

Microsoft activesync problem